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"Unruffing" or clearing congested ares of energy in the body and redirecting this energy
Used when patients to obtain thorough nursing hisitories and physical examinations
Often carry important nonverbal messages
Control tone of voice, be knowledgeable, be flexible, be clear and
concise, avoid words with different interpretations, be truthful, keep
an open mind, and take advantage of opportunities
One of the most effective nonverbal ways to express feelings
Proves the receiver with limited choices of possible responses and might often be answered by one or two words
Familial, regional, class, age, sex, and cultural influences
Allows the nurse to gain an understanding of a patient's comment
Sit when possible when communication, be alert and relaxed, take
sufficient time, keep conversation natural, be attentive, think before
speaking, actually listen, and listen for themes in comments
Exchange of information using words
Comfortable and content, trying to demonstrate cope, exploring inner thoughts or feelings, fearful, or angry
Warmth, friendliness, openness, respect, empathy, honesty, authenticity, trust, caring, and competence
Places events in a chronological order or investigates a possible cause-and-effect relationship
A stimulus
Transmission of information without the use of words
A patient need that must be addressed
A person or group who initiates or begins the communication process
Written and spoken
Occurs when individuals and groups within an organization communicate
Orientation, working, and termination
More of the true meaning of a message than verbal communication
Touch, eye contact, facial expressions, posture, gait, gestures, general appearance,dress and grooming and sounds/silence
Body language
Aspect of the person's intellectual development, educational level, and geographic and ethnic origin
Increased independence, greater feelings of worth, improved health and well-being, etc.
Must translate and interpret the message sent
Allow patients a wide range of possible responses
Meeting psychosocial needs of love, belonging, and self-esteem
Obtain data concerning patients and when reading a patient's records or charts before meeting them
Feeling of mutual trust experienced by people in a satisfactory relationship
Situation, Background, Assessment, Recomendations
Involves repeating what the person said or describing the patinet's feelings
Failure to listen, inappropriate comments and questions, changing the
subject, giving false assurance, gossiping, and aggresive interpersonal
behavior
The patient's neurologic competence and cognitive development
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